first call:

"i want to book a flight from LAX to Narita on the 8th", said the voice on the phone.

"we don't have a flight that goes to Narita this sunday", i notified.

"right. that one. i want to put it on that one."

confused silence.

tap tap. is this thing on ?

"i'm telling you, that we don't have a flight that stops in Narita at all. it flies directly into Osaka."

"then i want to put it on the one that goes to Narita."

"the Osaka flight is the only one we have on sunday."

"what ? it doesn't stop in Narita at all ?"

impatient silence.

"no."

caller mumbles to herself, "what am i going to do then ?"

more impatient silence.

"ok thank you" she says and hangs up.

second call:

same voice a few seconds later, states, "i want to book a flight for LAX to Narita on sunday".

impatient silence while i roll my eyes.

"for the 15th ?" i inquired.

agitated: "no. the 8th."

"we don't have a flight that goes to Narita on sunday."

"right. i want to put it on the one that goes to Narita."

...about to beat myself in the head with the receiver.

"we. don't. have. a. Narita. flight. on. the. eighth."

more confusion on her part. she ok's and hangs up.

third call:

another few seconds later, the same voice inquires, "so, you don't have a flight on sunday that goes to Narita ?"

i am now brimming with the dire need to be a cartoon character so that i can reach through the receiver and strangle the woman.

impatiently, i cut her off, "do you have in front of you, the calendar that we fax at the end of every month ?"

"...no"

"well, let me fax it to you again."

gratefully she responds, "ok. thank you."

i haven't heard from her since. knocking on wood...